:root{--bg: #f2f4f7;--surface: #ffffff;--surface-2: #f8fafc;--border: #e2e8f0;--text: #1a2b4a;--text-2: #64748b;--text-muted: #94a3b8;--accent: #2563eb;--accent-weak: rgba(37, 99, 235, .12);--danger: #ef4444;--success: #22c55e;--warn: #f59e0b;--st-new: #3b82f6;--st-urgent: #ef4444;--st-assigned: #f59e0b;--st-enroute: #8b5cf6;--st-resolved: #22c55e}:root[data-theme=dark]{--bg: #0d1424;--surface: #161f36;--surface-2: #1d2942;--border: #2c3a58;--text: #eef2f8;--text-2: #9fb0c9;--text-muted: #647394;--accent-weak: rgba(37, 99, 235, .22)}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-family:Inter,system-ui,-apple-system,sans-serif;font-size:14px}.shell{display:flex;min-height:100vh}.sidebar{width:220px;flex-shrink:0;background:var(--surface);border-right:1px solid var(--border);padding:18px 12px;display:flex;flex-direction:column;gap:4px}.brand{display:flex;align-items:center;gap:10px;padding:6px 10px 18px}.brand-logo{width:38px;height:38px;object-fit:contain}.brand-name{font-weight:800;font-size:15px;letter-spacing:-.3px}.brand-sub{font-size:11px;color:var(--text-muted);font-weight:600}.nav-item{display:block;width:100%;text-align:left;padding:10px 12px;border:none;border-radius:10px;background:transparent;cursor:pointer;font:inherit;font-weight:600;color:var(--text-2)}.nav-item.active{background:var(--accent-weak);color:var(--accent);font-weight:700}.main{flex:1;padding:26px 32px;max-width:1060px}h1{font-size:22px;font-weight:800;letter-spacing:-.4px;margin:0 0 4px}.sub{color:var(--text-muted);font-weight:500;margin:0 0 20px;font-size:13px}.card{background:var(--surface);border:1px solid var(--border);border-radius:16px;padding:18px 20px;margin-bottom:18px}.card h2{font-size:15px;font-weight:800;margin:0 0 12px}table{width:100%;border-collapse:collapse}th{text-align:left;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.4px;color:var(--text-muted);padding:8px 10px;border-bottom:1px solid var(--border)}td{padding:10px;border-bottom:1px solid var(--border);font-weight:500}tr:last-child td{border-bottom:none}.btn{height:38px;padding:0 16px;border-radius:10px;border:none;background:var(--accent);color:#fff;font:inherit;font-weight:700;cursor:pointer}.btn.secondary{background:var(--surface-2);color:var(--text-2);border:1px solid var(--border)}.btn.small{height:30px;padding:0 12px;font-size:12px}.btn:disabled{opacity:.5;cursor:not-allowed}input,select{height:38px;padding:0 12px;border-radius:10px;border:1px solid var(--border);background:var(--surface-2);color:var(--text);font:inherit;font-weight:500;width:100%}input:focus,select:focus{outline:2px solid var(--accent-weak);border-color:var(--accent)}label{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.3px;color:var(--text-muted);display:block;margin-bottom:5px}.row{display:flex;gap:12px;align-items:flex-end;flex-wrap:wrap}.row>div{flex:1;min-width:140px}.badge{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:700;padding:3px 9px;border-radius:999px;background:var(--accent-weak);color:var(--accent);margin-right:4px}.badge.muted{background:var(--surface-2);color:var(--text-muted);border:1px solid var(--border)}.setting-row{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:13px 0;border-bottom:1px solid var(--border)}.setting-row:last-child{border-bottom:none}.setting-title{font-weight:700}.setting-desc{font-size:12px;color:var(--text-muted);margin-top:2px;max-width:520px}.toggle{width:46px;height:27px;border-radius:999px;border:none;cursor:pointer;padding:0;position:relative;background:var(--border);transition:background .15s;flex-shrink:0}.toggle.on{background:var(--accent)}.toggle span{position:absolute;top:3px;left:3px;width:21px;height:21px;border-radius:999px;background:#fff;transition:left .15s;box-shadow:0 1px 3px #0000004d}.toggle.on span{left:22px}.invite-box{background:var(--accent-weak);border:1px solid var(--accent);border-radius:12px;padding:12px 14px;margin-top:12px;font-family:ui-monospace,monospace;font-size:12px;word-break:break-all}.error-box{background:#ef44441a;border:1px solid rgba(239,68,68,.35);color:var(--danger);border-radius:10px;padding:10px 12px;margin:10px 0;font-weight:600;font-size:13px}.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center}.login-card{width:360px}.perm-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:6px 14px;margin-top:8px}.perm-item{display:flex;align-items:center;gap:7px;font-size:13px;font-weight:500}.perm-item input{width:auto;height:auto}.muted{color:var(--text-muted)}.pill{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:700;padding:4px 10px;border-radius:999px;white-space:nowrap}.pill svg{width:12px;height:12px;flex-shrink:0}.pill.st-incoming{color:var(--st-new);background:color-mix(in srgb,var(--st-new) 16%,transparent)}.pill.st-dispatched{color:var(--st-assigned);background:color-mix(in srgb,var(--st-assigned) 16%,transparent)}.pill.st-responding{color:var(--st-enroute);background:color-mix(in srgb,var(--st-enroute) 16%,transparent)}.pill.st-closed{color:var(--st-resolved);background:color-mix(in srgb,var(--st-resolved) 16%,transparent)}.pill.st-urgent{color:var(--st-urgent);background:color-mix(in srgb,var(--st-urgent) 16%,transparent)}.pill.plain{color:var(--text-muted);background:var(--surface-2);border:1px solid var(--border)}.call-card{background:var(--surface-2);border:1px solid var(--border);border-left-width:4px;border-radius:16px;padding:13px 14px;cursor:pointer;transition:border-color .12s,transform .06s}.call-card:hover{border-color:var(--accent)}.call-card .addr{font-size:17px;font-weight:800;letter-spacing:-.3px;line-height:1.15;margin-top:9px;color:var(--text)}.call-card .sub2{font-size:12.5px;font-weight:600;color:var(--text-2);margin-top:3px}.avatar{width:26px;height:26px;border-radius:999px;flex-shrink:0;background:linear-gradient(135deg,#cbd5e1,#94a3b8);color:#fff;font-size:10px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;border:2px solid var(--surface-2)}.avatar+.avatar{margin-left:-8px}.lane{background:var(--surface);border:1px solid var(--border);border-radius:18px;padding:14px}.lane-head{display:flex;align-items:center;justify-content:space-between;font-size:13px;font-weight:800;padding:2px 4px 12px}.lane-count{font-size:11px;font-weight:700;color:var(--text-muted);background:var(--surface-2);border:1px solid var(--border);border-radius:999px;padding:2px 9px}.sect{font-size:10px;font-weight:800;letter-spacing:.8px;text-transform:uppercase;color:var(--text-muted);margin:16px 0 7px}.line-item{display:flex;align-items:center;gap:9px;padding:8px 0;border-bottom:1px solid var(--border);font-size:13px;font-weight:500}.line-item:last-child{border-bottom:none}.chip{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:700;color:var(--text-2);background:var(--surface-2);border:1px solid var(--border);border-radius:999px;padding:4px 11px}.chip button{border:none;background:none;color:var(--text-muted);cursor:pointer;font:inherit;padding:0;line-height:1}.chip button:hover{color:var(--danger)}.dialog-wide{width:720px;max-width:94vw}.mono{font-family:JetBrains Mono,ui-monospace,monospace}@keyframes popIn{0%{opacity:0;transform:scale(.96) translateY(8px)}to{opacity:1;transform:none}}.pop{animation:popIn .14s ease-out}.icon-btn{width:34px;height:34px;border-radius:10px;border:1px solid var(--border);background:var(--surface-2);color:var(--text-2);cursor:pointer;display:inline-flex;align-items:center;justify-content:center;font:inherit}.icon-btn:hover{color:var(--accent);border-color:var(--accent)}.seg{display:inline-flex;background:var(--surface-2);border:1px solid var(--border);border-radius:10px;padding:3px;gap:2px}.seg button{height:26px;padding:0 11px;border:none;border-radius:8px;cursor:pointer;font:inherit;font-size:12px;font-weight:700;background:transparent;color:var(--text-muted)}.seg button.on{background:var(--surface);color:var(--accent);box-shadow:0 1px 2px #0000001f}textarea{padding:10px 12px;border-radius:10px;border:1px solid var(--border);background:var(--surface-2);color:var(--text);font:inherit;font-weight:500;width:100%;resize:vertical;min-height:60px}textarea:focus{outline:2px solid var(--accent-weak);border-color:var(--accent)}.menu-wrap{position:relative}.menu-pop{position:absolute;right:0;top:40px;z-index:60;min-width:200px;background:var(--surface);border:1px solid var(--border);border-radius:13px;padding:6px;box-shadow:0 12px 32px #00000059}.menu-item{display:block;width:100%;text-align:left;padding:9px 12px;border:none;border-radius:9px;background:none;cursor:pointer;font:inherit;font-size:13px;font-weight:600;color:var(--text-2)}.menu-item:hover{background:var(--surface-2);color:var(--text)}.menu-item.danger{color:var(--danger)}.feed-item{display:flex;gap:9px;padding:5px 0;font-size:12.5px;color:var(--text-2)}.feed-time{flex-shrink:0;color:var(--text-muted);font-family:JetBrains Mono,ui-monospace,monospace;font-size:11px;padding-top:2px}.feed-note{background:var(--accent-weak);border-radius:10px;padding:7px 10px;color:var(--text);font-weight:500;flex:1}.call-card.compact{padding:9px 12px;border-radius:13px}.call-card.compact .addr{font-size:14.5px;margin-top:5px}.call-card.compact .sub2{font-size:12px}.btn.success{background:var(--success)}.btn.outline-danger{background:transparent;border:1px solid var(--danger);color:var(--danger)}.primary-hint{font-size:11px;font-weight:600;color:var(--text-muted)}:root{--rail-bg: #ffffff}:root[data-theme=dark]{--rail-bg: #0a1120}.rail{width:74px;flex-shrink:0;background:var(--rail-bg);display:flex;flex-direction:column;align-items:center;padding:18px 0;gap:6px;border-right:1px solid var(--border)}:root[data-theme=dark] .rail{border-right-color:transparent}.rail-logo{width:44px;height:44px;object-fit:contain;margin-bottom:20px;filter:drop-shadow(0 3px 8px rgba(0,0,0,.35))}.rail-btn{position:relative;width:48px;height:48px;border-radius:13px;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;background:transparent;color:var(--text-muted)}.rail-btn svg{width:22px;height:22px}.rail-btn:hover{color:var(--text-2)}.rail-btn.active{background:color-mix(in srgb,var(--accent) 16%,transparent);color:var(--accent)}.rail-badge{position:absolute;top:5px;right:8px;min-width:16px;height:16px;padding:0 4px;box-sizing:border-box;border-radius:999px;background:var(--danger);color:#fff;font-size:9px;font-weight:800;display:flex;align-items:center;justify-content:center;border:1.5px solid var(--rail-bg)}.rail-avatar{width:40px;height:40px;border-radius:999px;color:#fff;font-size:13px;font-weight:700;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,var(--accent),color-mix(in srgb,var(--accent) 60%,#000))}.topbar{height:70px;flex-shrink:0;background:var(--surface);border-bottom:1px solid var(--border);display:flex;align-items:center;padding:0 24px;gap:20px}.live-chip{display:flex;align-items:center;gap:7px;border-radius:999px;padding:6px 13px;font-size:12px;font-weight:700;background:color-mix(in srgb,var(--success) 10%,transparent);border:1px solid color-mix(in srgb,var(--success) 25%,transparent);color:var(--success)}@keyframes livePulse{0%,to{transform:scale(1);opacity:1}50%{transform:scale(.55);opacity:.5}}.live-dot{width:8px;height:8px;border-radius:999px;background:var(--success);animation:livePulse 1.6s infinite}.live-chip.off{background:color-mix(in srgb,var(--warn) 12%,transparent);border-color:color-mix(in srgb,var(--warn) 30%,transparent);color:var(--warn)}.live-chip.off .live-dot{background:var(--warn);animation:none}.stat-tile{flex:1;background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:13px 16px;display:flex;align-items:center;gap:13px}.stat-num{font-size:24px;font-weight:800;letter-spacing:-.5px}.stat-label{font-size:11px;font-weight:600;color:var(--text-muted)}.stat-icon{width:42px;height:42px;border-radius:12px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.stat-icon svg{width:21px;height:21px}.fchip{display:inline-flex;align-items:center;gap:7px;height:36px;padding:0 14px;border-radius:10px;cursor:pointer;font:inherit;font-size:13px;font-weight:700;border:1px solid var(--border);background:var(--surface);color:var(--text-2)}.fchip.active{background:#12203c;color:#fff;border-color:transparent}:root[data-theme=dark] .fchip.active{background:var(--accent)}.fchip-dot{width:8px;height:8px;border-radius:999px}.fchip-count{font-size:11px;font-weight:700;padding:1px 7px;border-radius:999px;background:var(--surface-2);color:var(--text-muted)}.fchip.active .fchip-count{background:#fff3;color:#fff}.db-table{flex:1;min-height:0;background:var(--surface);border:1px solid var(--border);border-radius:16px;display:flex;flex-direction:column;overflow:hidden}.db-cols{display:grid;padding:0 18px;height:42px;align-items:center;background:var(--surface-2);border-bottom:1px solid var(--border);font-size:11px;font-weight:700;letter-spacing:.4px;text-transform:uppercase;color:var(--text-muted)}.db-row{display:grid;padding:0 18px;min-height:62px;align-items:center;border-bottom:1px solid var(--border);cursor:pointer;background:var(--surface)}.db-row:hover{background:var(--surface-2)}.db-row.sel{background:color-mix(in srgb,var(--accent) 6%,var(--surface));box-shadow:inset 3px 0 0 var(--accent)}.db-icon-wrap{width:30px;height:30px;border-radius:9px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.db-icon-wrap svg{width:16px;height:16px}.db-title{font-size:13px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.db-sub{font-size:11px;font-weight:500;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.unassigned{font-size:12px;font-weight:700;color:var(--st-assigned)}.detail-panel{width:392px;flex-shrink:0;background:var(--surface);border-left:1px solid var(--border);display:flex;flex-direction:column;min-height:0}.panel-scroll{flex:1;overflow-y:auto;padding:18px 22px;min-height:0}.panel-footer{padding:14px 22px 20px;border-top:1px solid var(--border);display:flex;gap:9px;flex-shrink:0}.panel-footer .btn{flex:1;height:46px;border-radius:12px}.board-shell{display:flex;height:100vh;min-width:0;flex:1}.board-center{flex:1;min-width:0;display:flex;flex-direction:column}